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Customer Support

All below information must be read and agreed to before proceeding to order via EditKit.

 

SHIPPING:

 Once your order is placed and payment has cleared in our account via our online store we will ship your order within 24 hours*

 Order dispatch will take place during business hours of Monday to Friday and not during weekends or public holidays *

 Please note: If your order is lost or damaged in transit this may not be covered unless you have selected an insurance option ie express post.   We cannot replace or refund your order without insurance**

 Choosing COLLECT IN STORE must be pre-paid and these orders will be picked and you will be notified when your order is ready for collection.

Need to change your order?

Please email info@editit.com.au for any changes. Please note that if your order has already been packed and/or shipped then we are unable to amend your order.

When will my order leave?

Orders received before 12pm will dispatch within 24 hours

*business days are Monday to Friday and do not include weekends or public holidays or store closure times. This may not isale or holiday times nor products arriving into stock (pre-orders) .

 All orders are shipped via Australia Post - http://auspost.com.au/about-us.html

 You will be issued with notification of your order being shipped with a tracking number( with express postage) and you can expect delivery within 2-3 days time frame.

 

In store payment and pick up:

Please email info@editkit.com.au or phone / text 0412168068 to organise an in store time.  

Unadvised purchases and collections cannot always be accommodated due to my freelancing business.

 

I haven't received my order yet?

If your order has not arrived in a timely manner please email info@editkit.com.au

 

What if I have an issue with my order?

Please inspect your order upon receipt and let us know of shortages, defective or damaged items within 48 hours. If there is an issue then please email info@editkit.com.au and include a photo via info@editkit.com.au with your name and invoice number.

We are committed to providing quality products and exceptional service and will resolve your issue as soon as possible. On occasion goods that are sealed may be faulty as a result of a manufacturing defect from our suppliers.

 

Please note:

Although every effort is made to ship your order according to the estimated delivery times provided, estimated ship times may change due to changes in supply or circumstances beyond our control.

 

My order has been returned to EditKit:

Any undeliverable returns to EditKit will be at the shipping expense of the customer if this is due the inability to access the address, attempted deliveries and after attempts to contact the customer.  Please ensure the correct and suitable delivery address is used in order for the courier to access a mail box or business address.

Title and risk of loss to all products will pass to you on delivery.

 

Pre-Orders:

Pre-orders are offered via our website when a popular item is on it's way to us from the supplier. You are able to secure this purchase by purchasing ahead of it's arrival and it will ship when it arrives. PLEASE NOTE: if you have purchased other items along with the pre-order then this order will not ship until it is complete and filled. Should you wish these items to be sent separately then an extra shipping charge will apply. Please contact us direct if you wish us to send separately.

 

REFUNDS

Refunds will be processed within 2 business days from request of refund. The refund will show up back in your account at a time dependent on your banking facility. Refunds must be processed in the same way they were purchased.

 If you have changed your mind on a product that has NOT been used, or opened, then you may contact us for a store credit minus shipping costs and 10% restocking fee. Please note we cannot accept change of mind returns after 7 days of receipt.

 Cost of shipping the return product is at the expense of the customer. We request you use a method of shipping that includes tracking so you can verify it's return. If tracking is not used and we do not received the products back we are unable to process the refund. Ensure the products are safely packaged to ensure no damage during transit. We are unable to process refunds on stock damaged in transit back to us.

 Change of mind returns are subjected to a 10% restocking fee.  If you received your order on free shipping terms, and returning this item reduces your order that makes you subject to a shipping fee, and this shipping fee will also be deducted from your order.

 There are no returns or refunds when changing your mind on sale or clearance items. Credit notes may be applied.

 

SKIN REACTIONS:

 It is strongly suggested that you are sure about your skin type before ordering as products that have been used cannot be returned. If you are in anyway unsure about your skin type then please contact our customer service via email or phone prior to ordering.

 

WEBSITE COLOURS:

 Please note that computer monitors vary and the colours on the website may not always be accurate.

 

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